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New chatbot Teckla in Weilheim: round-the-clock service for citizens!
Weilheim an der Teck has introduced “Teckla”, an AI chatbot that answers citizens’ queries around the clock in over 90 languages.
New chatbot Teckla in Weilheim: round-the-clock service for citizens!
The city of Weilheim in the Esslingen district has hired a new digital employee: a chatbot called “Teckla”, which is active around the clock, seven days a week. Loud esslinger-zeitung.de “Teckla” is used to efficiently answer citizen queries. The AI-based chatbot can understand over 90 languages and provides quick support on various topics such as government services, upcoming events and job applications.
The information that “Teckla” works with comes from city administration sources and other relevant offices. Interestingly, the chatbot is on the websites www.weilheim-teck.de and https://weilheim-teck-jobs.de available, and no registration is required to use its services. The chatbot is currently in the trial period and is being continuously developed with the expertise of the town hall team.
User feedback and goals
A central goal of using “Teckla” is to significantly increase the user-friendliness of the website and reduce the burden on administration. Citizen feedback is particularly important because it helps to optimize the quality of the chatbot's answers. The chatbot has already received almost 1,000 views in its first three months, which corresponds to an average traffic of around ten users per day.
As can be seen from current developments in the area of AI-supported chatbots, other cities in the Esslingen district also use similar systems. For example, “Pling” in Plochingen and “Harald” in Nürtingen are also in use. These chatbots are tailored to the specific needs of their users, and the trend towards automation in local government is unmistakable.
The technology behind it
Chatbots like “Teckla” use complex algorithms to interpret and respond to human language. pictibe.de highlights the benefits of this technology, including increased efficiency and a variety of applications, from customer service to automating routine tasks. The 24/7 availability and fast response times are particularly noteworthy as they significantly improve the user experience.
However, the use of chatbots also brings challenges. These include a limited ability to understand complex requests and potential data protection concerns. Nevertheless, the acceptance of AI-powered solutions will continue to increase, which is important for the future of municipal services.
The introduction of “Teckla” in Weilheim is a step towards the digital transformation of administration, supported by innovative technologies to offer citizens a better service.